Support
Have a question, found a bug, or a recognition result that was way off? Email us and we will get back within a few days.
Contact
Please mention your app version and the device you use (Settings → About).
Common questions
Where is my data stored? On your phone. Photos and descriptions pass through our server to the recognition model and are not kept.
The calories look wrong. Recognition is an estimate. Tap any item to correct the weight or the values, or use “Clarify” to tell the model what it is.
Why did the scan say I need Pro? Free use includes a starting bonus of scans plus one per day. Barcodes, search and manual entry are always free.
How do I cancel Pro? In your Apple ID or Google Play subscription settings. The store handles billing and refunds.
How do I delete my data? Settings → Delete all entries, or delete the app. To remove the technical records linked to your device, email us the identifier from Settings → About.